Refund Policy
Our top priority is to provide our customers with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase due to damage or defects, please review our refund policy below.
30-Day Return Window:
Customers may return their purchases within 30 days from the date of delivery if the product is damaged or has manufacturing defects. The 30-day return window will be strictly enforced, and no returns will be accepted beyond this time frame.
Conditions for Return:
To be eligible for a refund or exchange, the following conditions must be met:
a. The product must have visible damage or a manufacturing defect.
b. The product must be unused and in the same condition that it was received.
c. The product must be returned in its original packaging with all accessories, manuals, and documentation included.
Return Process:
a. To initiate a return, please contact our customer support team at sales@guardianenclosures.com or 1 (877) 490-7700 with a detailed description of the issue, along with photographs of the damage or defect.
b. Our customer support team will review your request and provide further instructions for returning the product.
c. Please note that customers are responsible for the return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item).
Refunds and Exchanges:
a. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange request.
b. If your request is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Alternatively, we will ship a replacement product at no additional cost to you.
c. If your request is rejected, our customer support team will provide an explanation and discuss the available options.
Exceptions:
a. Products that are not damaged or defective but are returned due to a change of mind or incorrect purchase will not be eligible for a refund or exchange.
b. Clearance and final sale items cannot be returned or exchanged.
Contact Information:
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at sales@guardianenclosures.com or 1 (877) 490-7700. We are here to help and ensure your satisfaction.